![]() Be proactive, investigate and resolve escalated customer issues, ensuring we're adhering to our team's mission of building lasting relationships with our customers.Staff and manage a 24/7 team of Vimeo Support Specialists & Subject Matter experts.Be proactive, Investigate and resolve escalated customer issues, ensuring we're adhering to our team's mission of building lasting relationships with our customers. Tried to cancel service prior to annual subscription renewal.Work closely with global Vimeo Support leadership to help shape and implement our overall customer experience strategy. ![]() Adhere and exceed operational KPI’s like CSAT, FR SLA and ticket resolution SLA’s etc. Follow these steps to deauthorize a device: Network error: A network hiccup interrupted playback.Help ensure standardization of support knowledge across our global team by establishing documentation, processes, and workflows.Analyze data analytics from customer reported issues to identify patterns and work with product engineering teams to improve customer experience and retention. ![]()
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